Contract between Line Up Watersports SL and the customer
When confirming the reservation by paying the deposit, Line Up Watersports SL and its client conclude a contract. Under this contract, we will apply a policy of no refund on courses, rentals, housing, any services previously reserved. The customer must accept the fact that these are weather dependent sports and, therefore, the customer must be flexible.
The customer must also understand that the number of places available is limited per day, so all bookings must be considered final once payment is made. The reservation is now confirmed. It is common to refuse requests for reservations because the time slots allocated to the different activities are complete, it is therefore that each reservation is firm and final.
The total payment of all the booking (schools/rental / accommodation) must be paid in the center of the camp on the day of arrival before the beginning of the first session so that the insurance conditions can be activated. Without full payment, the client will not be able to do his or her first session. It is important to note that for wind sports the best times are: March to September, the rest of the year very good conditions are also present but less predictable, sometimes absent. To learn how to surf: the whole year is excellent.
The variety of spots allows being less dependent on the wind conditions, even in winter where the waves are bigger there are always some protected spots with perfect conditions. If the conditions are difficult but it is possible to do the lesson (big waves, strong winds), the head instructor will explain the different options for the day. If all clients agree we can cancel or postpone the lesson, according to the decision of the group.
Any session started is due. However, in exceptional situations, it is possible that the head instructor decides to postpone a session that has already started or to only partially invoice if the session was really not satisfactory. If the conditions do not allow to do the lessons, we offer the following solutions: LINE UP offers access (subject to availability) to all other alternative activities proposed in the center:
The customer has of course the right to refuse to do alternative activities when there are no adequate weather conditions ….
In that case, the client will receive a voucher for the value of the canceled lessons.
During his stay, the client must be aware that his sports depend on specific conditions and our team will decide the best time slots for each lesson (wind, tide, etc …)
The confirmation of the class schedules are sent the evening before by WhatsApp or email.
Lineup Watersports SL keeps the right to reschedule the lessons at any time in order to enjoy better conditions – If conditions are not good, we can at any time replace the scheduled lesson with another activity, like wakeboarding, surfing, or sup
For safety reasons Lineup Watersports SL has the right to cancel a lesson; lessons will be rescheduled or vouchered.
The client is required to attend the course at the proposed time. If a client wishes to postpone a lesson, it can be requested at the latest 24h in advance. Lineup Watersports SL however keeps the right to refuse to do so, if the schedule does not allow it. If the client has postponed lessons but ends up having no wind on the newly chosen lesson dates, whereas on the originally reserved days there was a good wind, no voucher will be given.
If for some reason, a duly informed client does not show up in time for the lesson, the client loses his session.
At the end of the stay a count of the sessions will be done (all sessions having the same value, regardless of the sport done)
If the customer has a higher number of sessions but does not cover the total amount of his initial reservation, no additional payment will be required.
If the client does not have a number of sessions corresponding to the initial amount, he can choose between :
A voucher valid for 18 months corresponding to the remaining amount, can be used to book lessons or rentals in our center or can be used by a third person on request by email of the holder. (the customer can resell or benefit some of this credit)
A refund of 50% of the value of the canceled lessons
No voucher or credit will be granted in case of: no show or cancellation of the client.
LINE UP / INSURANCE
All LINEUP activities are covered by our civil liability insurance.
It is however necessary and the responsibility of the customer to subscribe to personal accident insurance and travel insurance that will cover all costs that may result from injuries with or without emergencies or requiring repatriation caused by the sports practiced in our center.
LINE UP / SPECIAL CASES
In case of a no-show for any reason, health problems, occupational emergency, family matters, etc. we will provide, upon request, an invoice for the booking and actual payment, as well as a document stating that the customer could not attend the lessons.
The customer can present these documents to his travel insurance.